Esusu COVID-19 Rent Relief Fund FAQs

Program Guidance

Who is eligible for rent relief funds?
Anyone who currently resides and rents a home in the United States that has been adversely affected by COVID-19. This includes everyone regardless of your immigration status.
What is the process to receive the funds?
Applicants must fill out a brief intake form as a pre-screen. Next, we will contact them with additional questions to verify eligibility. Subsequently, rent relief funds will be sent directly to the landlord to cover a portion of rent.
How much will be given?
Funds will be in an amount between $250 and $1000 depending on total monthly rent, loss of income, net rent excluding housing credit, and household size. Loan size will be determined by our fund committee.
Can people receive rent relief more than once?
At this time households are only eligible to receive funds once. In the future, we may consider opening our fund up for reapplication.
How will recipients be selected?
Recipients will be selected after a thorough application review. Recipients with the greatest financial need (based on available information) will be prioritized.
Who is on the fund committee?
The fund committee encompasses the Esusu Leadership Team and external stakeholders.
How long will it take for funds to be distributed?
Funds will be distributed on a revolving basis in weekly batches. We will plan to distribute 25% of the total funds raised each week following the initial one-week application period. We anticipate our total funds will continually grow from fundraising and be replenished through repayments.

If you have been impacted by COVID-19 we would encourage you to apply as soon as possible. There is greater need than we have the capability to support, thus the earlier you apply the better.
How do you identify or eliminate fraud?
Through our ecosystem of 200,000+ renters, we are able to verify leases, proof of address, and rental amount. In the event a person is not in our renter ecosystem, we are able to reach out to the landlord to verify the basic-information provided. In addition, we will leverage our technology and information security team to monitor any suspicious activity and flag such accounts.
What if I am not a renter?
If you are not a renter, you are not eligible for rent relief funds.
Who Is Esusu?
Esusu is a mission-driven company that works with landlords and renters around the country to report rental payment data into the credit bureaus. Esusu is leveraging its network and resources to support renters in this difficult time.
Who Is Rent Reporter Inc?
Rent Reporter Inc is a public 501(c)3 charity organization. Rent Reporter is managing and disbursing the funds for this relief effort. As such all contributions are tax deductible and all loans are serviced by this entity.


Do these funds need to be repaid?
Yes. All recipients will receive a three to six month grace period during which no payments need to be made. Subsequently reciepients will be required to repay the loan over the following 12 months in equal installments or lump sum. There are no interest, origination, or other fees at anytime.
Is this a loan?
Yes. This is set up as a 0% interest loan. We will request that all recipients set up a 12-month repayment plan on the Esusu App after a 3-6 month grace period. There is no interest, no hidden fees, and no origination fees.
What if I am unable to repay my loan on the timelines provided?
Reach out to [email protected] to discuss an alternative payment plan. If you need financial assistance we are happy to connect you to our network of community-based organizations and nonprofits for additional resources.
Why is this not set up as a direct-cash-transfer?
We do not want this to be a one-time effort. We are believers in a pay-it-forward approach where we anticipate those receiving funds will aspire to create similar opportunities for their neighbors.

Donors & Partners

Who can donate to this program?
Anyone can donate. Our public crowdfunding campaign is available here.
Do you have corporate, institutional, or philanthropic contributors?
Yes, our list of partners and funders is constantly growing but our anchor funders are Acumen Fund and The Global Good Fund.

Please reach out to [email protected] if you are interested in an institutional donation.
Are funds used for marketing or other overhead?
No. All funds raised in this COVID-19 Rent Relief Campaign will be used for loan disbursement.
Are contributions Tax Deductible?
Yes. All contributions are made to Rent Reporter, Inc. a 501(c)3 public charity that will manage and disburse the funds.
What if I would like to cover this for a news story?
Please reach out to our PR & Communications lead, Chanel Cathey - [email protected]
What if there is a glitch or issue with the intake form?
Please reach out to [email protected] for assistance.